Palmetto Insurance
The Keys Agency

Helpful Tips in Selecting the Right Insurance Agent

Selecting the right insurance agent to take care of your insurance needs should not be an “eeny, meeny, miny, moe” decision. You are looking for a long-term relationship with someone you can trust. You wouldn’t buy a car without shopping around, and you shouldn’t select an independent agent without doing some research too.

So what should you look for?

1. Know the Difference between Independent Agents and other Insurance Agents

An independent agent may be a small-business owner who represents a number of different insurance companies. In contrast, agents who represent large, national insurance companies are employees of their company and only sell products from that company. A direct insurance company sells directly to you without an agent, typically online. An independent agent has the opportunity to best match price and coverage for your needs, and if an insurance company is competitive one year but not the next, your independent agent can quote other carriers. We are proud to continue to serve our customers as a local independent agent.

2. Decide If Location Is Important to You

It may be important for you that your independent agent has offices in your community.  We would love to have you visit our office in Greenville or Belton, South Carolina.  With  a local agent you have the convenience of being able to stop by to ask questions or get help with a claim and develop a trust relationship.  Many independent agents are deeply committed to their community and are actively involved as coaches, community leaders or civic leaders. 

3. Visit Their Websites

Websites are full of information. Read about the history of the agency, the staff’s bios, and their customer testimonials.  Websites can give you a feel for the personality of the agency, what they think is important, and the type of customer service they provide.

4. Look for Credentials

A knowledgeable independent agent can provide the advice you need when deciding what coverage and limits you need to protect your family and you. Look for independent agents who have letters next their name on their business card. These represent professional designations, such as Certified Insurance Counselor (CIC). To maintain these credentials, independent agents must take continuing education classes. 

5. Knowledge and Trust Are Key

It is not so simple to determine knowledge and trust because these qualities are established over time. But you can start by asking the independent agents you are considering to explain the products they sell and how they determine which products, coverage and limits you need. This will give you a good feel for how the agent does business.  Remember that your relationship with a good independent agent is likely to last a long time, so it pays to take the time to choose the right one for you.


As your independent agent, our job is to help you select the best coverage and limits and with the most competitive premiums from a variety of the insurance companies we represent. Contact us at Palmetto Insurance today at 864-640-4185 or and let us help you with your insurance needs.

Online Quote Engine and New Certified Insurance Counselor

Now Available: If you are interested in getting a home or auto quote you can begin that process online. If you click on the Get A Quote Today link above and you will be directed to a form to complete. Try it today so you can see what we can do for you!

Also, we are pleased to announce that DuPre Keys recently received his Certified Insurance Counselor (C.I.C.) designation. To earn this prestigious designation, DuPre attended five courses covering all phases of the insurance business and passed five comprehensive examinations. Do not hesitate to contact DuPre today to let him help you with any insurance needs you may have. Congratulations DuPre!

New Greenville Office Now Open

We are pleased to announce that The Keys Agency has opened a new office in Greenville, South Carolina. Our new will provide all the products and service for Home, Auto, Life, Health, and Commercial Insurance that The Keys Agency has always offered. Come visit us at 113 West Antrim Drive in Greenville, or give us a call at 864-640-4185.

Congratulations where its due.

Ok. We have decided to start adding some content to this blog. We have seen many people look at options for life insurance from that part of our site. Now we hope to consistently provide you with content of whats going on in our agency as well as helpful insurance tips and coverage ideas.

But we are going to start this off by bragging on our agency leader. Marshall Keys has been selected to serve on the National Personal Lines Producer Council this year for Selective Insurance Company. This is a great honor and will allow him to take concerns our customers face to the company and help them develop great solutions. Selective is a great company, they are A+ rated with solid local claims service. They have many great home and auto products that will just get better with Marshall’s advice!

Also, Marshall was one of 13 Mentors selected by Hospice of the Upstate recently. He is being recognized in a 2011 calendar that Hospice released recently. Marshall is Mr. April and is pictured with his sons, Brooks and DuPre, who he mentors. If you would like one of these great calenders you can order it here.

Congratulations Marshall!


Welcome to The Keys Agency's website.  This site is still a work in progress.  If you have any questions or need help with your insurance needs please feel free to contact our office.  We will put you in contact with the right person to handle your situation.  Thanks for visiting!